general inquiries

If your Thuraya SG-2520 sat phone is not running firmware version 5.7 you could have problems connecting to the Thuraya network.

To check what firmware version your phone is running:

Select: Menu > Settings > System > System Version

Under "Software version" the phone should say SG_V5.7.

If your phone doesn't have the latest software version follow the steps below to upgrade.


Step 1:

  • Download the Thuraya SG-2520 Upgrader Software on your desktop.
  • Go to the desktop and run the setup file.
  • Note: To double check successful download, click on Start programs and check if you have Thuraya SG-2520 on your programs list.
  • Please skip this step if you already have the program downloaded on your hard disk.

Step 2:

  • Download the Thuraya SG-2520 Firmware version 5.7 onto your hard disk.

Step 3:

  • Go to Start> Programs > Thuraya SG-2520 > Thuraya SG-2520 Software Upgrade Manual.

Follow the described steps to complete upgrading your Thuraya SG-2520 satellite phone.

Not sure how to carry out your sat phone upgrade?

We can upgrade your phone for you (charges apply). Please contact us for more information.

hours of operation

Monday - Friday
9AM - 5 PM EST

Get in touch

Questions? Give us a call: 1 305 560 5355


find us

Orbital SatCom
3250 Mary St., Suite 410, Coconut Grove, FL 33133, United States

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