general inquiries

User manuals, firmware upgrades, general hints and tips are provided here for our range of satellite communications products.

Please visit our support site for more in depth information.

Most queries are covered here but if you cannot find what you are looking for or need further assistance please do not hesitate to contact us.

RMA - Do you have a product that needs to be repaired?

We now have a dedicated RMA website where you can submit new RMA requests and check on any current RMA cases.

Thuraya Support

Support for Thuraya satellite phones, SIM cards and terminals.

Iridium Support

Support for Iridium satellite phones, SIM cards and terminals.

Inmarsat Support

Support for Inmarsat satellite phones, SIM cards and terminals.

Globalstar Support

Support for Globalstar products including the GSP-1700 Satellite Phone and SmartOne Satellite Tracker.

BEAM Support

Support for the range of BEAM IsatDock, Terra & Oceana Units.

SPOT Support

Support for SPOT satellite personal trackers.

Warranties

View information on warranties for our products.

Activate your sim card

Monday - Friday
9AM - 5 PM EST

Questions? Give us a call: 1 305 560 5355

Orbital SatCom
3250 Mary St., Suite 410, Coconut Grove, FL 33133, United States

Customer support

Choose from our featured support topics and we will help you as soon as possible.

Please note that you will need a valid account in order to submit an RMA through our site.

Outside of office hours (Monday to Friday, 9am - 5pm GMT) email is the best way to contact us