Returns
If you are not satisfied with your purchase, Orbital Satcom will gladly exchange the item you purchased for a refund or store credit under the conditions outlined on this page.
You can email us at info@osat.com to discuss returns. Our customer service team is available to advise and help with returns.
Returns Process
- Email us at info@osat.com to obtain a Return Merchandise Authorization (RMA) Number and address
- Address the package using the information we provide and include the RMA on the packaging
- We will aim to process your return as soon as possible. Please allow for 7 working days for us to process the return from the date we received the return Item.
All freight charges are non-refundable.
RETURNS WITHIN 30 DAYS FROM PURCHASE DATE.
You can return the item to us at your own cost for a full refund so long as the product is not included in our Exceptions category below. Please ensure you use a tracked service which requires a signature on delivery such as FedEx.
RETURNS MORE THAN 30 DAYS AFTER PURCHASE DATE
After 30 days from the date you bought your product you are not legally entitled to a full refund unless the product purchased is faulty.Refunds will be at OSAT’s discretion.
Please email info@osat.com before returning any item.
Returning faulty items
Please note:
- We will not be able to offer an exchange or a free of charge repair where the faults are not covered by the manufacturer's warranty (for example accidental damage and moisture damage). In most cases accidental damage can be repaired but there will be a charge to do this, as accidental damage is not covered by the warranty, if you wish us to, we will gladly arrange a repair for you.
- The right to return faulty goods applies to the goods only and will not entitle you to terminate your network contract (where applicable) with your network provider.
- Faulty items are eligible for free returns.
CONDITION OF RETURNED ITEMS
Items must be returned in their original condition, unused. Packaging must be intact and any included accessories must also be returned to be eligible for refund. We reserve the right to offer a reduced refund if the original packaging is missing or damaged.
Refund processing times
We aim to refund you within 7 days of receiving the returned item back to our warehouse.
Exceptions
Products returned within 30 days that have been used or are damaged will not be eligible for a refund unless faulty.
NEW CONTRACT AND SIM-ONLY CONNECTIONS
Please note that when you ask us to activate your SIM card you are agreeing that we can start your network services before the end of the cancellation period. If you then cancel your contract, we may charge you for the line rental and other network services you used before cancellation, together with any charges due for the remainder of the minimum contract term you agreed to.
Prepay and top-up voucher purchases
Please note that by requesting a top-up for your SIM card you are agreeing that we can start providing your network services before the end of the cancellation period and that by doing so, you lose your right to cancel your purchase of the top-up voucher. However, you still retain the right to cancel your contract for the purchase of any associated prepay device. Where a refund is requested for prepay hardware and airtime bundles, the refund will only be given in respect of the price paid for the hardware and cannot be provided for any airtime and you should retain your SIM card to use any airtime purchased with the goods.
Faulty/Blacklisted and SIM-Locked Equipment
If after receiving your SIM card from us you discover that your equipment is faulty, blacklisted or has been SIM locked by another provider we cannot offer a refund for your airtime unless you have not yet requested activation of your SIM. It is your responsibility to check that your equipment is fully functioning and not SIM locked before you buy airtime from us and ask us to activate it.
Our returns policies do not affect your statutory rights.