general inquiries

Please see below for answers to common questions relating to Thuraya pre-paid SIM cards:

Methods of Adding Thuraya Scratchcard Credits from Thuraya Phone

Call 150 and follow voice prompts to enter scratch card details.
Send SMS to 150 (message - 14-digit scratch card PIN code, starting and ending with #)
Dial 160 followed by 14-digit scratch card PIN code. Press 'Dial'.
Key in *150* scratch card PIN code # then press the 'Dial' button. (to refill even while roaming in GSM).

Checking Thuraya Pre-Paid Balance

Call 151 from your Thuraya phone.

Activate your sim card

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Questions? Give us a call: 1 305 560 5355

Orbital SatCom
3250 Mary St., Suite 410, Coconut Grove, FL 33133, United States

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Please note that you will need a valid account in order to submit an RMA through our site.

Outside of office hours (Monday to Friday, 9am - 5pm GMT) email is the best way to contact us