general inquiries

If your Thuraya XT sat phone is not running firmware version 1.9 you could have problems connecting to the Thuraya network.

To check what firmware version your phone is running:

Select: Menu > Security > S/W version

Under "Software version" the phone should say XT_1.90_ML_TH

If your phone doesn't have the latest software version follow the steps below to upgrade.

How to upgrade

You will require the support CD included with your Thuraya XT sat phone and the following files to upgrade your sat phone.

Thuraya XT Upgrader Software for Windows XP

Thuraya XT Upgrader Software for Windows Vista


Follow the instructions in the Thuraya XT Upgrade Manual.

Not sure how to carry out your sat phone upgrade?

We can upgrade your phone for you (charges apply). Please contact us for more information.

hours of operation

Monday - Friday
9AM - 5 PM EST

Get in touch

Questions? Give us a call: 1 305 560 5355


find us

Orbital SatCom
3250 Mary St., Suite 410, Coconut Grove, FL 33133, United States

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