If your Thuraya XT sat phone is not running firmware version 1.9 you could have problems connecting to the Thuraya network.
To check what firmware version your phone is running:
Select: Menu > Security > S/W version
Under "Software version" the phone should say XT_1.90_ML_TH
If your phone doesn't have the latest software version follow the steps below to upgrade.
How to upgrade
You will require the support CD included with your Thuraya XT sat phone and the following files to upgrade your sat phone.
Follow the instructions in the Thuraya XT Upgrade Manual.
Not sure how to carry out your sat phone upgrade?
We can upgrade your phone for you (charges apply). Please contact us for more information.