Billing Enquiries
If you have any general queries regarding our billing then please see below for the most frequent enquiries we receive. If you have any further questions that aren't answered below then please contact us.
Questions about your Invoice
If you have a question about your invoice or think you have spotted an error please contact us with the invoice number.
How do we invoice?
All equipment and pay-as-you-go airtime is invoiced in GBP at the time we receive the order.
Pay monthly airtime contracts are invoiced in USD on a monthly basis. When you purchase your SIM card we will charge the activation fee (if applicable) and the first month's contract charges to your card. You will then be invoiced on a month by month basis for contract charges and any airtime used and we will take payment by Direct Debit. The amount taken from your bank account will be converted from USD to GBP using the current exchange rate at the point the invoice is issued.
Invoices include a breakdown of any airtime charges and are sent by email.
What payment methods do we accept?
We accept the following main credit cards:-
Visa
Mastercard
American Express
Maestro
Delta
Solo
We also accept PayPal and bank transfers.
